Online Email Course

Writing Effective Workplace Email (Instructor coached)

     BWC350 Writing Effective Workplace Email teaches you how to write clear, professional email. You go through the course at your own pace from anywhere in the world. When you complete an assignment, your instructor critiques your emails, commenting on the use of all writing skills as well as those taught specifically in the online email writing course. At the end of the course, you receive a graduation certificate with our gold seal on it for framing. Tuition is $295.

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Email Training (Self)

Writing Clear, Effective Email
(Self-study course)

     BWC35 Writing Clear, Effective Email self-study course teaches the same skills as the instructor-led course, but without access to an instructor. The course materials are clear and contain examples to help you understand the skills and learn them. Tuition is $39.

      If you want a record of the lessons you or your employees have gone through, a special version of the course is available in which the Business Writing Center tracks student progress. Tuition is $47.

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Free Online Tests

      Several online tests and training materials as a free service to companies and agencies. You may use them and provide the link to others to use.  

      The tests and training are in active-passive voice, comma usage, commonly misspelled words, commonly confused words, and the 26 most common errors business people make in punctuation and grammar.

Link to the tests

Business Writing

      The Business Writing Trainers website at businesswriting.com offers 45 online business writing courses available either for individuals without organization sponsorship or for groups of trainees in an organization. Courses range from basic grammar to advanced training in writing grants, advertising copy, and audit reports. Three courses are self-training. The remaining courses are all led by instructors who guide trainees through the training, evaluate writing samples, coach the trainees, and certify their competence at the end.

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Writing Email Support

     The Business Writing Center offers two online courses that train technical call center support reps to write clear, concise, effective, professional emails.

Writing Customer-Support Messages (BWC497)

      This special course was developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers. It contains training in how to organize and write support messages for customers or internal clients so the messages solve the person's problems and create good working relationships.

      The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

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Writing Customer-Support Messages (BWC495)

     BWC495 Basic Writing Skills for Customer Support Representatives contains training in how to organize messages for customers, write clearly, include everything the customer needs, write clear procedures, and edit and proofread.

Content

Lesson 1-1 Write in Blocks
Lesson 1-2 Write Enough, But Not
      Too Much
Lesson 1-3 Mark the Blocks Clearly
Lesson 1-4 Use Words the Reader
      Understands
Lesson 1-5 Write Sentences the Reader
      Understands
Lesson 1-6 Write Concisely
Lesson 1-7 Use Aids to Understanding
Lesson 1-8 Write Clear Procedures
Lesson 1-9 Edit and Proofread
Lesson 1-10 Know the Commonly
      Confused Words
Lesson 1-11 Avoid the 30 Most Common
      Business Writing Errors

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