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Basic Grammar Essentials
Basic Grammar and Writing Skills for Business
Basic Grammar for Business
Basic Grammar Skills Tutorial
Business Report Writing
Business Writing Essentials
Comprehensive Understanding
of English Usage
Editing Skills
Explicit Business Writing
Explicit Business Writing with Additional Training
Grant-Writing Skills
Individualized
Writing Course
Individualized Writing
for Nonnative Speakers
of English
Legal Proofreading Skills
Legal Writing Skills
Plain English Writing Skills
Polishing and Proofreading
Your Business Writing
Proofreading Skills
Public Relations and
Copywriting Skills
Recording and Writing
Meeting Minutes
Research Report Writing
Review of Common
ESL Problems
Technical Writing
Writing Clear Instructions and Procedures
Writing Clear, Objective
Audit Reports
Writing Coaching for Executives and Managers
Writing Coaching for Executive Nonnative Speakers of English
Writing Computer User Manuals and System Documentation
Writing Effective
Business Letters
Writing Effective
Workplace E-mail
Writing Skills for Technical Support Center Representatives
Writing Specialized Reports
Writing Successful
Business Proposals
Writing Technical Explanations for
Non-technical Readers
Writing Interesting, Informative Web Pages
Writing Online Copy for Web Pages

 

     

(US) 800 827-3770 business writing courses (Outside US) 309 452-2831 business writing courses FAX 309 452-9357
center@writingtrainers.com business writing courses 2 Payne Place, Normal, Illinois 61761

 

Link to the whole catalog with 45 courses.
 
BWC495 Writing Skills for Technical Call Center Representatives
 
 This training was developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers. It consists of two courses: one focusing on writing and the other focusing on the approach to the customer and structure of electronic messages to customers. The course whose outline follows, BWC495 Basic Writing Skills for Technical Call Center Representatives, focuses on grammar, writing enough but not too much, writing concisely, using clear sentence structures, and avoiding common business-writing errors. The second course, BWC497 Writing Customer-Support Messages focuses on structuring the customer-support message to have maximum clarity and effectiveness.

CONTENT

Basic Writing Skills

Lesson 1-1 Write in Blocks
Lesson 1-2 Write Enough, But Not Too Much
Lesson 1-3 Mark the Blocks Clearly
Lesson 1-4 Use Words the Reader Understands
Lesson 1-5 Use Sentences the Reader Understands
Lesson 1-6 Write Concisely
Lesson 1-7 Use Aids to Understanding
Lesson 1-8 Write Clear Procedures
Lesson 1-9 Edit and Proofread
Lesson 1-10 Know the Commonly Confused Words
Lesson 1-11 Avoid the 30 Most Common Business Writing Errors

HOW THE COURSE WORKS
Read about how the course works.

PREREQUISITES

No severe usage problems.

TUITION
$295. Tuition for both BWC495 and BWC497 when taken together is $495.

TEXTS
All materials are online.

DURATION
11 lessons, approximately 24 hours of study. All lessons must be completed within four months.

ENROLLMENT AND START DATES
Enrollment is currently open. Fill out the registration form at https://www.writingtrainers.com/register/regiformdata.htm

 

Link to the whole catalog of 45 courses.

E-mail the Center at center@writingtrainers.com

 

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